OUR POLICY...

 

Refunds

If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
Absolutely no refunds will be given after you have left the salon.

 

Guarantee

Enhancements and gel polish manicures are guaranteed for 7 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first seven days, please call us to schedule a free repair. Repairs after 7 days or for breakages, tears, and corner breaks are £3 each. Be kind to your nails and they will look beautiful for weeks after your service. Traditional polish services are not guaranteed.

 

Tardiness

Scheduled appointments have a 15 minute grace period to allow for traffic snarls or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.

 

Cancellations

Appointments can be cancelled 24 hours in advance by calling or texting 07411994612. Please give at least 24 hours notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We understand that sometimes emergencies happen, and it's not always possible to give adequate notice when you can't make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.

Gift Cards

The Gift Card and its balance are valid for a period of twelve months from the date of purchase (or the date on which We accept payment for Your order in the case of Gift Cards purchased on the Internet). Your Gift Card will cease to be valid twelve months from the date of purchase and you will no longer be entitled to use it. 

 

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